Standard Refund Policy and Refund Eligibility Guidelines

Effective date:Ā September 17, 2024

Understanding the Standard Refund Policy and guidelines for receiving refunds on class purchases at Love-Filled. Please note the difference between synchronous and asynchronous policies.

Synchronous (Live) Online Classes & Parent Consultations:

Standard Refund PolicyĀ 

You are eligible for a refund via the Standard Refund Policy if you contact us with your request within 24 hours of purchase and before the start of the class or parent consultation meeting.

Full Refunds

The following situations guarantee a full refund outside the Standard Refund Policy. Contact us if you need assistance with a refund for any of these reasons:

  • You will receive a full refund if the instructor cancels before the first class or parent consultation meeting.
  • If an instructor misses a one-time class or parent consultation meeting, parents may request a full refund or wait for the instructor to reschedule.
  • If an instructor changes the date or time of a class or parent consultation before it starts, parents may request a full refund.

Prorated Refunds

The following situations guarantee a prorated refund based on the number of live meetings or parent consultations. These policies apply outside the Standard Refund Policy Contact us if you need assistance with a refund for any of these reasons:

  • If part of a class or parent consultation is rescheduled, you will receive, upon request, a prorated refund based on the number of rescheduled meetings you did not attend.
  • If the instructor is unable to teach or meet the number of classes or parent consultations listed, you will receive a prorated refund upon request.
  • If the instructor cancels a class or parent consultation in progress, you will receive a prorated refund based on the percentage of canceled meetings you paid for.

Additional Policies

  • If a parent or learner misses a meeting, you are not entitled to a refund. If you miss 3 consecutive class meetings without communicating with the instructor, you forfeit the class fee, and the instructor may cancel the service or withdraw you or your learner.
  • If a parent or learner does not join the meeting (class or parent consultation) 10 minutes after it starts, the instructor may cancel it at their discretion. This is considered a missed meeting, and you are not entitled to a refund.
  • Refunds are not guaranteed if a parent or learner miss a past or future class meeting due to a schedule conflict.
  • Instructors may transfer learners to another section of the same class with your consent.
  • If a class time or parent meeting time changes because of daylight saving time starting or ending, you are not entitled to a refund if the class is missed. Please review the schedule beforehand to ensure you know when classes and parent consultations are scheduled.
  • Donations made on Love-Filled will not be refunded.
  • All refunds and cancelled subscriptions remove access to the class and cancel parent consultation meetings.

Asynchronous (Self-Paced & Pre-Recorded) Online Courses:

There are no refunds for asynchronous online courses.

Withdrawal Procedure:

Participants can be withdrawn from classes by canceling subscriptions through the payment system.Ā 

Contact Us

If you have any questions, concerns or complaints about this Refund Policy, please contact us: